ComplyMyImport guide
CPSC eFiling errors and correction workflow
Errors can arise from invalid formats, incorrect identifiers, mismatched entry lines, outdated certificate versions, or incomplete product data. A controlled correction process should fix the problem without erasing the original record.
Classify the error
Determine whether the issue belongs to:
- Product identity or entry-line mapping
- Certificate content or approval
- Product Registry record or identifier
- PGA Message Set formatting or code
- Broker transmission
- CBP ACE response
The owner and remedy differ. A broker can correct a transmission format, but the importer must resolve unsupported certificate content.
Stop obsolete data from spreading
Mark incorrect packages or identifiers as superseded and notify all affected users. Check pending shipments and templates that may reuse the same value.
Correct at the source
If the approved certificate is wrong, reopen the evidence and applicability review, create a new certificate version, and obtain authorized approval. If Product Registry data must change, retain the new response and identifiers. Then generate a new broker package.
Do not edit a prior approved artifact in place. Preserve the original, correction reason, actor, time, and relationship to the replacement.
Reconcile transmission
The broker should confirm whether the original message was rejected, accepted with an issue, or needs amendment, and follow current CBP and CPSC procedures. Record retransmission and the resulting response separately.
Learn from recurring errors
Track error type, source, product, supplier, and workflow stage. Use patterns to improve validations, supplier requests, mappings, and cutoff procedures.
ComplyMyImport separates evidence correction, certificate approval, registry status, package export, and broker transmission so one success flag cannot conceal an unresolved error.
This guide is general educational information, not legal or customs advice.
Official resources
- CPSC eFiling guidance: cpsc.gov/eFiling
- CBP ACE support resources: cbp.gov/trade/automated